Patient Cultural Competency For Non-Providers

Course Code: REL-HHS-0-CH7

Hours: 1

Type: Online Course

Content Expiration Date: 6/30/2023

Learning Objectives:
Cite at least two implications of cultural sensitivity in the manner that your particular non-provider role is impacted.
Recognize and work through three common interactions within your role, and use this framework to design culturally sensitive communications.
Name two of the most common challenges faced by non-provider staff and obstacles to cultivate cultural competencies for these challenges.
Apply available resources in your work setting to design a plan to improve culturally sensitive interactions with the individuals you serve, including the community as a whole.

Outline:

Section 1: Introduction

A. About This Course

B. Learning Objectives

Section 2: Framework for Patient Centered Cultural Competency

A. Meet Gloria

B. Cultivating a Culturally Responsive Workforce (CLAS)

C. Cultivating Cultural Competencies: Standards 1-4

D. Decreasing Barriers to Treatment Services: Standards 5-8

E. Evaluating Outcomes: Standards 9-11

F. Standards 12-15

G. Review

H. Summary

Section 3: Non-Clinical Areas of Concern

A. Appointments and Patient Access (Front Desk)

B. Billing and Collections

C. Community Engagement

D. Remember Shanine?

E. Summary

Section 4: Conclusion

A. Summary

B. Course Contributors

C. Resources

D. References

Instructor: David P. Wagner, M.H.C.M.

David P. Wagner, M.H.C.M. is a fiscal and administrative specialist for HRSA in the Operational Site Visit Review process, as well as a provider of technical assistance to Health Centers through his own firm FQHC Consultants, Inc. Mr. Wagner has his Master's degree in Health Care Management. He brings with him a wealth of experience in all areas of Health Center operations, including clinical operations, finance, billing and collections, governance, administration, quality improvement, strategic planning, service coordination, as well as contracting and direct provision. Mr. Wagner has over 30 years of experience in operations of Health Centers including presenting on numerous topics for state and national primary care associations, thereby assisting Health Centers in remaining compliant with program requirements and sustaining operations. Disclosure: David P. Wagner, M.H.C.M. has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.

Target Audience:
The target audience for this course is: General Staff; in the following settings: Health and Human Services.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.