Better Performance with Coaching

Course Code: REL-ALL-0-BPWC

Hours: 1.25

Type: Online Course

Content Expiration Date: 12/31/2024

Learning Objectives:
Discuss the difference between being a coach and being a boss.
Examine ways to make the transition from manager to coach.
Summarize the most effective ways to communicate and how to be a good listener.
Examine ways to confront and correct poor performance through coaching and a Performance Improvement Plan.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: The Purpose of Employee Coaching

Defining Coaching

Employee Coaching

Characteristics of a Successful Coach

Review

Keys to Effective Coaching

Identifying Coaching Styles

Review

Summary

Section 3: Making the Transition to Coach

Transitioning to Coach

Lead Yourself

Creating A Motivating Coaching Atmosphere

Effective Communication Strategies for Coaches

Judging vs. Learning

Minimizing Filters

Telling vs. Asking

Coaching Questions

Nonverbal Communication

Addressing an Employee’s Attitude

Review

Summary

Section 4: Coaching Feedback and Correcting Performance

Giving Feedback

Receiving Feedback

Confronting Poor Performance

Review

Coaching Steps

Dealing with Poor Performance

Implications

Review

Summary

Section 5: Conclusion

Course Summary

Course Contributor

References

Expert Reviewer: Linda M. Wantuch, MSM, SPHR, SHRM-CP

With more than 20 years of human resources experience, Linda is an accomplished professional who has worked in a variety of industries, including retail, banking, hospitality, and e-commerce. Linda has extensive experience in talent management, employee relations, performance management, legal & regulatory compliance, and organizational restructuring. Linda has a Bachelor’s Degree in Social Work from the University of Wisconsin – Whitewater and a Master’s Degree in Business Management from Cardinal Stritch University. Linda is SPHR certified through the Human Resource Certification Institute and SHRM-CP certified through the Society for Human Resource Management.

Target Audience:
The target audience for this course is: Administrators; Human Resource Professional; Nurses; in the following settings: All Healthcare Settings.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.